| General Questions |
What do I need to do to start the service?
We
have paperwork that needs to be filled out and we will need two sets of keys.
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What types of pets will you take care of?
Most
all types – call us to discuss.
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What if I don't have a pet, can you still take care of my house when I am on vacation?
Yes. We have a house sitting service that includes: picking up mail, newspapers, flyers and packages; cutting on and off lights; alternating
blinds; and watering plants, gardens and yards.
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What happens at our Initial Booking Consultation?
During
this visit we’ll complete the necessary paperwork, pick up keys, and tour your
home while discussing detailed instructions on how to care for your pets. This required meeting will be scheduled at
least 48 hours prior to service.
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Can I pick the time of my pet's care?
We
visit homes from 7 in the morning until 9 at night every day of the year so we
can get pretty close to wherever you want in the day. However, the timing of
dog walks isn’t an exact science, so we do ask you to provide a time window for
us.
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Will my pets receive individual attention?
Absolutely.
We pride ourselves on our one dog-one pet sitter approach to pet care. You can
be sure that we are focusing on your pet.
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How will I know you've been to my home?
We’ll
leave a special report card at every visit letting you know what your pets have
been up to.
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What is your deadline for reservations?
In
order to provide the best service to all our clients, the following deadlines
apply to all visits:
- For
Monday through Friday mid-day visits: 4pm previous work day.
- After-Hours
Visits: As much as possible, but at least 3 days.
- House Sitting: At
least one week notice.
- Special
deadlines apply to holidays and we have been known to fill up early. Call the office for more information.
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What if I need to cancel a reservation?
Call
or email us with if you need to cancel.
We do ask that you observe our cancelation deadlines.
- Holidays:
payment in full is charged (no refunds)
- 0-48
hours prior to any service: payment in full is charged (no refunds)
- 2-7
days prior to any service: 20% of service total is due (80% refund)
- 8+
days prior to any service: No charge (refund in full)
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What if my pet needs medication when I'm gone?
In
general, we can administer medications for you. However, we can only administer
meds to friendly patients. There is an additional fee for this service.
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Can you care for post-surgical animals?
In most cases, yes. Please
give us a call to discuss the details.
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Why do you need two sets of keys?
This
is to ensure that no matter what happens, your pets will receive the care they
need.
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Are you bonded and insured?
Yes,
and we wouldn’t have it any other way. We are a fully bonded and insured through PSA (Pet Sitter Associates LLC). So rest assured that we are ready for anything the universe
throws our way!
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I live out of the service area. Can you still care for my pets?
We
hope so! We cover the DTC and Douglas
County. Currently we provide service
south of Hampden to Castle Pines, west
to Santa Fe, and east to Parker Road. But,
we are always expanding so please give us a call to see if we’ll come.
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Will I get YOU as my dog walker or pet sitter?
Not
necessarily. Often, I have more clients
than enough hours in the day. But I do
have backup “helpers” that will be available to assist you with your needs (see
next question).
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Who do you hire as your "helpers"?
Since dog walking is a fun
job, I get a lot of people interested in
working for me. But rest assured that I carefully screen all applicants. I
interview only the very best. After successful interviews, I check references
and do background checks. I find this
careful process helps ensure that our helpers are amazing.
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